Quick answers to the questions players ask most often about MonkeyTilt. If your question is not covered below, the support team is reachable 24/7 via live chat on monkeytilt.com or by email — see the Safety & Support section at the bottom of this page. 18+ | Gamble Responsibly | T&Cs Apply.
Is MonkeyTilt legit? Who licenses it? MonkeyTilt is operated by Kong Quest Ltd (Costa Rica, registration 3-102-901020) and licensed by the Tobique Gaming Commission. The operator has raised over $70 million in venture funding from Pantera Capital and Polychain Capital, and has been featured in Forbes, Fortune, and Complex.
Is the Tobique licence the same as MGA or UKGC? No. Tobique is an offshore licence with a lighter consumer-protection regime than the Malta Gaming Authority or the UK Gambling Commission. Player disputes generally cannot be escalated to a Tier-1 national ombudsman. See responsible gambling for cross-operator self-exclusion options.
How do I create an account? Two paths. Either connect a crypto wallet (MetaMask, WalletConnect, or Trust Wallet) for one-click signup, or sign up with email and password. Full walkthrough on the registration page.
Do I need to KYC? Most players never KYC. Identity verification is only triggered when cumulative withdrawals approach fiat-equivalent regulatory thresholds, or when the integrity team is investigating suspected bonus abuse. Standard crypto play within normal limits does not require ID upload.
Can I have more than one account? No. One account per person and per household / IP address. Duplicate accounts may result in closure and forfeiture, and trigger an integrity-team KYC review.
What currencies does MonkeyTilt support? Your balance is held in cryptocurrency. Supported coins are BTC, ETH, USDT (ERC20 and TRC20), USDC, LTC, SOL, DOGE, BNB, and TRX. You can hold multiple coin balances simultaneously. There are no fiat options.
How do I deposit with crypto? Open the cashier, pick a coin, copy the address or scan the QR code with your wallet app, and send the equivalent of at least $10. Most coins confirm in seconds (TRX, SOL, BNB, LTC) to a few minutes (BTC, ETH). No MonkeyTilt-side deposit fees.
How fast are withdrawals? Typically instant to a few hours, depending on coin and size. Higher VIP tiers get priority placement in the withdrawal queue. No withdrawal fees.
Are there withdrawal limits? Minimums match the coin's network minimum. Maximums are subject to integrity-team review on large transactions. Contact support for specifics.
What happens if I withdraw before completing wagering on a bonus? Withdrawing before clearing the wagering requirement forfeits both the remaining bonus and any winnings derived from it. The original deposit is returned. See MonkeyTilt promotions for full bonus terms.
What's the welcome bonus and what are the terms? 500% match up to $10,000 on first deposit ($20 minimum). Wagering is 35x the bonus amount. Max bet during wagering is $5 — larger bets void the bonus. Contributions: slots and MonkeyTilt Originals 100%, live casino and table games 10%, sportsbook 0%. Max conversion is 10x bonus. Expires 30 days from activation. Excluded games include jackpot slots and some high-RTP titles — check the full T&Cs.
Are there ongoing promotions after the welcome offer? Yes. Daily promo code drops in the MonkeyTilt Telegram community (free spins, bonus funds, rakeback boosts), the MonkeyTilt X Surgeon sponsored tournament series, the VIP transfer programme, and the affiliate / streamer programme. Full details on MonkeyTilt promotions.
How does VIP transfer work? If you already hold a tier at another crypto casino, the MonkeyTilt VIP team will review your status on request and match it where possible — including matching your existing rakeback rate. Contact the VIP team via live chat after signup, share evidence of your current standing, and they confirm the matched tier. Tiers run Bronze, Silver, Gold+, with a dedicated VIP manager from Silver upward. Exact rakeback rates are not publicly disclosed.
How many games are there? 4,854 games at last count, including 1,381 video slots from providers like Pragmatic Play, Hacksaw Gaming, Thunderkick, Relax Gaming, BGaming, Play'n GO, and Microgaming. Live casino covers Live Roulette, Live Blackjack, Live Baccarat, and 17 game-show formats. Plus 10 crash games and 13 in-house provably fair MonkeyTilt Originals.
What is "provably fair"? A cryptographic system that lets you verify each game round was not manipulated. Before a round the server publishes a hashed seed; you contribute a client seed; after the round the server reveals the original seed and you re-hash it to confirm it matches the pre-round commitment. All 13 MonkeyTilt Originals (Dice, Mines, Monko, Limbo, Tilt Holdem, Swing, Plinko, Keno, Baccarat, Blackjack) are provably fair.
Can I play from the US, UK, France, Spain, Italy, or the Netherlands? No. MonkeyTilt is geo-restricted in those countries and several others under standard offshore-licence exclusions. Restrictions are enforced via IP; VPN bypass may be detected during KYC and result in account closure plus forfeiture of balance. Check operator T&Cs before depositing.
Is there a MonkeyTilt mobile app? Not in the Apple App Store or Google Play Store — crypto-casino apps generally cannot be listed there. Instead, MonkeyTilt runs as a progressive web app on monkeytilt.com. Add it to your home screen for an app-like icon and full-screen experience. MetaMask and Trust Wallet deep-links work natively. Full detail on the mobile page.
What if I have a gambling problem? Please read the responsible gambling page. MonkeyTilt offers deposit limits, loss limits, session time limits, reality checks, and self-exclusion (24h, 7d, 30d, 6mo, permanent). Free professional support is available 24/7 from GamCare (UK), BeGambleAware (UK), and Gamblers Anonymous (international).
How can I contact customer support? Live chat is available 24/7 on monkeytilt.com — the chat icon is at the bottom-right of every page. Email support is available for slower or document-heavy queries; the support address is displayed in your account dashboard once you sign in. Response times are typically under 5 minutes on live chat.
18+ | Gamble Responsibly | T&Cs Apply.
